How We Collect Information About You. We collect Personal Data directly from you when you provide it to us, automatically as you navigate through the Website and Applications and from third parties, for example, our business partners. The information we collect on or through our Website or Applications provided by you may include: information that you provide by filling in forms on our Website or Applications. This includes information provided at the time of registering to use our Website or Applications, completing a questionnaire or form, or requesting further services. We may also ask you for information when you report a problem with our Website or Applications; records and copies of your correspondence (including email addresses), if you contact us; your responses to surveys that we might ask you to complete; and details of transactions that may be tracked through our Website and of initiation of services. You may be required to provide financial information as part of initiation of services through our Website or Applications. We may also collect information about you, including Personal Data, automatically. The information we collect automatically may include personally identifiable information or we may maintain it or associate it with personally identifiable information we collect in other ways or receive from third parties. It helps us to improve our Website and Applications, as well as deliver a better and more personalized service by enabling us to: estimate our audience size and usage patterns; verify your location to ensure we can provide you with our services; store information about your preferences, allowing us to customize our Website according to your individual interests; recognize you when you return to our Website or Applications. The technologies we use for this automatic data collection may include:
Web Beacons. Pages of our Website or Applications and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages, used those screens, or opened an email and for other related Website or Application statistics (for example, recording the popularity of certain Website or Application content and verifying system and server integrity).
Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Website. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Website analyze how users use the site. You can find out more about how Google uses data when you visit our Website or Applications by visiting “How Google uses data when you use our partners' sites or apps”, (located at www.google.com/policies/privacy/partners/). For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html
Google Adwords. We may also use Google AdWords or other advertising networks to provide you with interest-based advertising based on your online activity.
How We Use Your Information We use information that we collect about you or that you provide to us, including any Personal Data: to provide our Website, Applications, and their contents to you; to communicate with you about our products and services; to send newsletters, advertisements, or other promotional materials to you regarding our products and services; to develop care coordination services for you; to provide you with information, products or services you request from us; to register and service your account; to provide you with notices about your account; to track administration of care coordination transactions and initiation of services you request; to administer quizzes, surveys, sweepstakes, promotions, and contests; to contact you in response to a request; to carry out our obligations and enforce our rights arising from any contracts entered into between you and us; to enforce our rights arising from contracts or our intellectual property rights; to notify you about changes to our Website, Applications, or any of our products and services; in any other way we may describe when you provide the information; to fulfill any other purpose for which you provide it; for any other purpose with your consent.
Choices About How We Use and Disclose Your Information. We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Data for our advertising to you, and other targeted advertising. We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes. In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:
Promotional Offers from Us. If you do not wish to have us use your email address to promote our products and services, you can opt-out at any time by emailing us at email@example.com. This opt-out does not apply to information provided to us as a result of your purchase or use of our products and services.
Disclosure of Your Information to Affiliates and Third Parties. By using our Website and Applications, you consent to our sharing of your Personal Data with our affiliates and third parties for their promotional purposes. If you wish to unsubscribe from such affiliate and third parties’ promotions, you can do so by clicking the unsubscribe link at the bottom of any email or other marketing communications you receive from them. If you wish to opt-out of such sharing, please email us at firstname.lastname@example.org.
Promotions for Our Products and Services. We may use your Personal Data to contact you about products and services that may be of interest to you, including through newsletters. If you wish to opt-out of receiving such communications, you may do so at any time by emailing us at email@example.com. For more information, see Choices About How We Use and Disclose Your Information.
SMS/MMS Mobile Messaging Marketing Program. We may use your telephone number for the purpose of sending you SMS messaging related to marketing messages, and information related our product and services. You may opt-out from receiving SMS messaging from us, at any time, by responding STOP to any of our messages. Messaging will be sent by an automated system initiated by our third party messaging provider. We do not share your telephone number with third parties for the purposes of receiving third party marketing messages. We also will not send messages to you promoting the goods or services of third parties. For additional information regarding our SMS messaging program, please read our Terms of Service or reach out to us at the Contact Information below.
Your Rights Regarding Your Information and Accessing and Correcting Your Information. You may review and change your Personal Data by emailing us at firstname.lastname@example.org. You may also notify us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible or to delete your Personal Data. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
Do Not Track Signals. We also may use automated data collection technologies to collect information about your online activities over time and across third party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such signal is broadcast or received.
Data Security. We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where you have chosen a password for the use of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or in your operating system.
Your California Privacy Rights. Under some circumstances, California law may provide you with the right to obtain a list of third parties (if any) that we provide your Personal Data to for their own direct marketing purposes. California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Website that are California residents and who provide Personal Data in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Data to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Data and the names and addresses of those businesses with which we shared your Personal Data with for the preceding calendar year (e.g., requests made in 2020 will receive information regarding such activities in 2019). To make such a request, please send an email to email@example.com or contact us by using the Contact Information below.
Other State Privacy Rights. Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to: confirm whether we process their personal information; access and delete certain personal information; data portability; and opt-out of personal data processing for targeted advertising and sales. Colorado, Connecticut, and Virginia also provide their state residents with rights to: correct inaccuracies in their personal information, taking into account the information's nature processing purpose; and opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise any of these rights please send an email to firstname.lastname@example.org or contact us by using the Contact Information below. To appeal a decision regarding a consumer rights request, you may send an email to email@example.com or contact us by using the Contact Information below. Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to by using the address listed in the Contact Information below.
Your Loved One’s HIPAA Rights. To the extent any of your loved one’s PHI is provided to us (i.e., a business associate) from a health plan or healthcare provider (i.e., a covered entity), we will limit our use and disclosure of such PHI to what is permitted under HIPAA and its implementing regulations, including what is explicitly permitted and set forth in the applicable covered entity’s notice of privacy practices.
Confidential Information. If Personal Data does not implicate HIPAA or any state privacy laws, such Personal Data will be considered confidential and we will take reasonable steps to safeguard the disclosure of such Personal Data.
Children Under the Age of 18. Our Website and Applications are not intended for children under 18 years of age. No one under age 18 may provide any information to or through the Website or Applications. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Website or Applications or on or through any of their features, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 18, we will delete that information. If you believe we might have any information from a child under 18, please contact us using the Contact Information listed below.
Storage of Personal Data in the United States. All of the information that you provide to us will be stored and processed in the United States. While you may access our Website or Applications from a location outside of the United States, you agree not to transfer any of your information to us from outside the United States. The laws in the United States may not offer the same degree of privacy protection as the laws in your jurisdiction.
How to Contact Us:
1700 Massachusetts Avenue
Cambridge, MA 02140
Attention: Helpful Customer Service